Freshworks Inc. Class A Common Stock
Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, Asia Pacific, and internationally. The company's software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Customer Experience products include Freshdesk, a ticketing and case management solution; Freshdesk Omni, a customer service suite, that businesses need to deliver seamless omnichannel support into a single solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshsales, an advanced and user-friendly sales automation solution; and Freshmarketer, a marketing automation solution for businesses to connect with customers across their preferred channels. Employee Experience products include Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; and Device42 which provides IT discovery and dependency mapping solutions. It also provides Freshworks platform, an AI-powered, enterprise-grade foundation for all Freshworks products. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
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Weave Communications, Inc. provides a customer experience and payments software platform for small and medium-sized healthcare businesses. The company's products include Unified Phone Number; Customized Phone System, a smarter phone system to identify whether incoming calls are from new or current patients, provide information at every call, and manage heavy call times; Softphones to make and receive calls from anywhere with an internet connection; Text Messaging; Missed Call Text that allows practices to respond when a call is missed; Missed Text Auto-Reply, which replies to patient text messages by automatically responding to messages received outside of a practice's normal operating hours; Team Chat, a group messaging solution; and Weave Mobile App. It also offers Weave Reviews and Respond Assistant to request, collect, monitor, and respond to reviews; Weave AI; Call Intelligence; Weave Email Marketing and Email Assistant to create professional emails; Text Connect to interact with their existing and potential patients online directly through their websites; Weave Payments, a payment processing solution; and Practice Analytics that provides real-time data on patient retention, appointment scheduling, treatment acceptance rates, and revenue generation. The company provides Weave Digital Forms to collect patient information; Insurance Verification, which offers patient insurance plan details; Online Scheduling that allows patients to request appointments from the practice's website, send automatic scheduling reminders, and personalize each reminder for the patient; Weave Enterprise for multi-location healthcare practices comprising dental service organizations, vision, veterinary, and medical groups; and Frontdesk AI, an application based on artificial intelligence technology. The company was formerly known as Recall Solutions, LLC and changed its name to Weave Communications, Inc. in October 2015. The company was founded in 2008 and is headquartered in Lehi, Utah.
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