Freshworks Inc. Class A Common Stock
Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, Asia Pacific, and internationally. The company's software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Customer Experience products include Freshdesk, a ticketing and case management solution; Freshdesk Omni, a customer service suite, that businesses need to deliver seamless omnichannel support into a single solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshsales, an advanced and user-friendly sales automation solution; and Freshmarketer, a marketing automation solution for businesses to connect with customers across their preferred channels. Employee Experience products include Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; and Device42 which provides IT discovery and dependency mapping solutions. It also provides Freshworks platform, an AI-powered, enterprise-grade foundation for all Freshworks products. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
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Sprout Social, Inc. designs, develops, and operates a web-based social media management platform in the Americas, Europe, the Middle East, Africa, and the Asia Pacific. The company provides cloud software for social messaging, data and workflows in a unified system of record, intelligence, and action. It offers AI-powered solutions, such as publishing and scheduling, social customer care, reporting and analytics, social listening and business intelligence, reputation management, social commerce, influencer marketing, employee advocacy, and automation and workflows. In addition, the company provides smart inbox, comprehensive case management, social customer relationship management, social monitoring and alerts, customer service tools, and automation; and centralized content planning, creation, and publishing, automated scheduling, content performance reporting, suggested content, message approval workflows, publishing permissions and governance, and content and asset libraries. Further, it offers social media; content performance, customer service and team, custom report builder, and reporting API; and market research, brand health, competitive insights, consumer trends, and product feedback; and social commerce, reputation and review management, mobile applications, and chat bot creation and management. Additionally, the company offers professional services consisting of consulting and training services. It serves social and community management; public relations; marketing; influencer marketing; customer service and care; commerce, sales and customer acquisition; recruiting and hiring, product development, and business strategy; and small-and-medium-sized businesses, mid-market companies, enterprises, marketing agencies, government, non-profit, and educational institutions. The company was incorporated in 2010 and is headquartered in Chicago, Illinois.
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