FIVE9, INC.
Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises of including intelligent virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, AI summaries, Revenue Execution, AI capability, and AI Agents that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
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Weave Communications, Inc. provides a customer experience and payments software platform for small and medium-sized healthcare businesses. The company's products include Unified Phone Number; Customized Phone System, a smarter phone system to identify whether incoming calls are from new or current patients, provide information at every call, and manage heavy call times; Softphones to make and receive calls from anywhere with an internet connection; Text Messaging; Missed Call Text that allows practices to respond when a call is missed; Missed Text Auto-Reply, which replies to patient text messages by automatically responding to messages received outside of a practice's normal operating hours; Team Chat, a group messaging solution; and Weave Mobile App. It also offers Weave Reviews and Respond Assistant to request, collect, monitor, and respond to reviews; Weave AI; Call Intelligence; Weave Email Marketing and Email Assistant to create professional emails; Text Connect to interact with their existing and potential patients online directly through their websites; Weave Payments, a payment processing solution; and Practice Analytics that provides real-time data on patient retention, appointment scheduling, treatment acceptance rates, and revenue generation. The company provides Weave Digital Forms to collect patient information; Insurance Verification, which offers patient insurance plan details; Online Scheduling that allows patients to request appointments from the practice's website, send automatic scheduling reminders, and personalize each reminder for the patient; Weave Enterprise for multi-location healthcare practices comprising dental service organizations, vision, veterinary, and medical groups; and Frontdesk AI, an application based on artificial intelligence technology. The company was formerly known as Recall Solutions, LLC and changed its name to Weave Communications, Inc. in October 2015. The company was founded in 2008 and is headquartered in Lehi, Utah.
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