FIVE9, INC.
Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises of including intelligent virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, AI summaries, Revenue Execution, AI capability, and AI Agents that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
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Tyler Technologies, Inc. provides integrated software and technology management solutions for the public sector. It operates in two segments, Enterprise Software and Platform Technologies. The company offers platform and transformative technology solutions, including cybersecurity, threat detection and response, customized employee training, and vulnerability testing; data and insights, and digital solutions; billing, presentment, merchant onboarding, collections, reconciliation, and disbursements; and outdoor recreation solutions for use in campsite reservations, activity registrations, licensing sales and renewals, and real-time data for conservation and park management. It also provides public administration solutions comprising civil services for managing permitting, enforcement, health and safety inspections, compliance, maintenance and work orders, 311 requests, and others; financial applications with human resources, revenue management, tax billing, utilities, asset management, and payment processing; property tax life cycle, including appraisal services, valuation, tax billing and collections, assessment administration, land and official records; and licensing and regulatory management solutions. In addition, the company offers courts and public safety solutions, K-12 education solutions, and health and human services solutions. Tyler Technologies, Inc. has a strategic collaboration agreement with Amazon Web Services for cloud hosting services. The company was founded in 1966 and is headquartered in Plano, Texas.
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