FIVE9, INC.
Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises of including intelligent virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, AI summaries, Revenue Execution, AI capability, and AI Agents that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
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RADCOM Ltd. provides cloud-native and 5G-ready network intelligence solutions for communication service providers (CSPs). It offers RADCOM ACE, an automated assurance and analytics platform that provides cloud-native and containerized portfolio of network visibility, service assurance, and network insights; RADCOM AIM that provides AI-driven analytics to drive automated assurance with RADCOM ACE or legacy assurance solutions; RADCOM RAN for telecom operators to provide multiple solutions; and RADCOM NWDAF, an open, standards compliant, and vendor agnostic solution for closed-loop automation. The company also provides RADCOM VIA, a patented solution that solves the critical challenges for telecom operators, as well as operates RADCOM NetTalk, a Generative AI. The company also provides solutions for mobile and fixed networks, such as 5G, Voice over New Radio, long term evolution (LTE), voice over LTE, voice over Wifi, IP multimedia subsystem, voice over IP, and universal mobile telecommunication service. It sells its products directly to customers through executives and sales representatives, as well as through a network of distributors and resellers in North America, Asia Pacific, Latin America, Europe, and Israel. The company was formerly known as Big Blue Catalogue Ltd. and changed its name to RADCOM Ltd. in 1989. RADCOM Ltd. was incorporated in 1985 and is headquartered in Tel Aviv, Israel.
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