eGain Corporation
eGain Corporation engages in the development, license, implementation, and support of its customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain AI Agent, which helps businesses to deploy enterprise-grade agentic solutions built on knowledge and guided actions; eGain AI Knowledge Hub to centralize knowledge, policies, procedures, situations, and best-practices, as well as guided and personalized answers to customers, agents, and field staff; and eGain Conversation Hub for scalable capabilities of digital-first interaction management within a modern, omnichannel desktop. The company also offers a cloud-based platform through subscription basis; professional services, such as consulting and implementation services, training services, and managed services. It serves customers in various industry sectors, financial services, the public sector, healthcare, telecommunications, and other highly regulated industries. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
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RingCentral, Inc., together with its subsidiaries, provides cloud business communications, contact center, video, and hybrid event solutions in North America and internationally. The company's products include RingEX, a unified communications as a service platform for collaboration across voice, messaging, and video; RingCentral Contact Center, a contact center solution that delivers omni-channel and workforce engagement solutions; and RingCX, a contact center as a service solution for customer engagement with CRM integrations. It also offers artificial intelligence (AI) solutions, such as AI Receptionist, an AI phone agent; AI Assistant, which automates conversation recaps, captures notes, and summarizes actions; RingSense for transforming conversations into actionable conversational intelligence, sentiment and trend analysis, and sales intelligence and analyzing customer interactions; AI-based Quality Management for coaching and operational insights; AI Agent Assist that provides real-time suggestions and contextual responses; AI Supervisor Assist for real-time monitoring, coaching, and sentiment analysis; and RingCentral for Microsoft Teams. In additions, the company provides RingCentral Events, which enables businesses to host virtual, hybrid, and in-person events with AI-powered engagement tools; and sells pre-configured phones and professional services. It serves a range of industries, including financial services, education, healthcare, legal services, real estate, retail, technology, insurance, construction, hospitality, and state and local government, and others. The company sells its products to enterprise customers, and small and medium-sized businesses through resellers and distributors, partners, and global service providers. RingCentral, Inc. was incorporated in 1999 and is headquartered in Belmont, California.
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