eGain Corporation
eGain Corporation engages in the development, license, implementation, and support of its customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain AI Agent, which helps businesses to deploy enterprise-grade agentic solutions built on knowledge and guided actions; eGain AI Knowledge Hub to centralize knowledge, policies, procedures, situations, and best-practices, as well as guided and personalized answers to customers, agents, and field staff; and eGain Conversation Hub for scalable capabilities of digital-first interaction management within a modern, omnichannel desktop. The company also offers a cloud-based platform through subscription basis; professional services, such as consulting and implementation services, training services, and managed services. It serves customers in various industry sectors, financial services, the public sector, healthcare, telecommunications, and other highly regulated industries. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
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The Hackett Group, Inc. operates as an intellectual property platform-based generative artificial intelligence strategic consulting and executive advisory digital transformation in the United States, Europe, and internationally. The company offers Hackett Connect, an online searchable repository of practices, performance metrics, conference presentations, and associated research; Best Practice Accelerators, a dedicated web-based access to practices, customized software configuration tools, and practice process flows; Advisor Inquiry for access to fact-based advice on proven approaches and methods; research and insight derived from Hackett benchmark, performance, and transformation studies; Peer Interaction, a regular member-led webcasts, annual best practice conferences, annual member forums, membership performance surveys, and client-submitted content; and introduction of new gen AI content and vendor IP- centric offerings. It also provides benchmarking services that conduct studies for selling, general and administrative, finance, human resources, information technology, procurement, enterprise performance management, and shared services; operational assessments, process and organization design, change management, and application of technology. In addition, the company offers oracle solutions that help clients to choose and deploy oracle applications that meet needs and objectives; SAP solutions, including planning, architecture, and vendor evaluation and selection through implementation, customization, testing, and integration; post-implementation support, change and exception management, process transparency, system documentation, and end-user training; off-shore application development, and application maintenance and support services; and sells SAP suite of applications. The company was formerly known as Answerthink, Inc. and changed its name to The Hackett Group, Inc. in 2008. The Hackett Group, Inc. was founded in 1991 and is headquartered in Miami, Florida.
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