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CXM vs DOX

Sprinklr, Inc. and Amdocs Limited

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Sprinklr, Inc.

Sprinklr, Inc. provides enterprise cloud software products worldwide. The company operates Unified Customer Experience Management platform, a software that enables customer-facing teams to collaborate across internal silos, communicate across digital channels, and leverages AI to deliver customer experiences. Its products include Sprinklr Service, a suite of artificial intelligence (AI) based products and solutions that unifies customer service across voice, digital, and social channels; Sprinklr Social, a suite of AI-powered products and solutions that unifies social media publishing, engagement, and analytics across various channels; Sprinklr Insights, a suite of AI-based products and solutions that delivers consumer intelligence and helps to manage customer feedback; and Sprinklr Marketing, a suite of AI-based products and solutions that unifies content production and content lifecycle management with paid campaigns across various channels. The company also provides professional, implementation, managed, training, and consultancy services. Sprinklr, Inc. was founded in 2009 and is headquartered in New York, New York.

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Amdocs Limited

Amdocs Limited, through its subsidiaries, provides software and services to communications, entertainment, and media service providers worldwide. It designs, develops, operates, implements, supports, and markets open and modular cloud portfolio. The company provides CES24, a set of embedded GenAI-driven assistants powered by the amAIz platform designed to empower service providers to transform their business; Amdocs Subscription Marketplace, a software-as-a-service-based platform that includes an expansive network of pre-integrated digital services, such as media, gaming, eLearning, sports, and retail to security and business services; Amdocs connectX, a cloud-native telco-in-a-box software-as-a-service platform designed for digital telecom brands; and Amdocs eSIM Cloud enables service providers. It also offers consulting, experience design, data, cloud, network services, delivery, quality engineering, operations, systems integration, and content services to various platforms and technologies; maintenance, enhancement design and development, and operational support services; network deployment and optimization services; and managed services, including AI and related tools, predictive analytics, and robotic process automation. In addition, the company provides quality engineering, mobile network, data intelligence, cloud, and professional services. Amdocs Limited was founded in 1982 and is headquartered in Saint Louis, Missouri.

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