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API vs CXM

Agora, Inc. American Depositary Shares and Sprinklr, Inc.

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Agora, Inc. American Depositary Shares

Agora, Inc., through its subsidiaries, engages in the operation of a real-time engagement platform-as-a-service in the United States, the People's Republic of China, and internationally. Its cloud platform enables real-time engagement for concurrent end users which offers developers products, such as video calling, voice calling, interactive live streaming, broadcast streaming, chat, signaling, interactive whiteboard, conversational AI engine and conversational AI toolkit for IoT devices, and others. The company also provides extensions, including analytics, recording, AI noise suppression, 3D spatial audio technology, real-time transcription, and extensions marketplace for solutions and services. In addition, it offers application platforms comprising flexible classroom, a low-code application platform as a service for education providers; and app builder, a no-code application platform. The company operates through Agora and Shengwang brands. Agora, Inc. was incorporated in 2013 and is headquartered in Santa Clara, California.

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Sprinklr, Inc.

Sprinklr, Inc. provides enterprise cloud software products worldwide. The company operates Unified Customer Experience Management platform, a software that enables customer-facing teams to collaborate across internal silos, communicate across digital channels, and leverages AI to deliver customer experiences. Its products include Sprinklr Service, a suite of artificial intelligence (AI) based products and solutions that unifies customer service across voice, digital, and social channels; Sprinklr Social, a suite of AI-powered products and solutions that unifies social media publishing, engagement, and analytics across various channels; Sprinklr Insights, a suite of AI-based products and solutions that delivers consumer intelligence and helps to manage customer feedback; and Sprinklr Marketing, a suite of AI-based products and solutions that unifies content production and content lifecycle management with paid campaigns across various channels. The company also provides professional, implementation, managed, training, and consultancy services. Sprinklr, Inc. was founded in 2009 and is headquartered in New York, New York.

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